- Jan 13, 2021
Viacraft Support & Contact Guide
This post should guide you in the right direction on how to effectively receive support.
General inquires and questions should be sent via Discord or in-game chat if there is an active staff member online.
Normal level support
If you need help regarding a purchase or just general support. You can make a ticket/request on the forums here or on discord. If for whatever reason you can't used our support systems or you just feel uncomfortable using the normal support methods, you can email support via [email protected]. Keep in mind that emailing us should be seen as a secondary way of support.
Extreme/high level support
If your situation is VERY serious (E.g. related to Terms of Service, U.S. Federal Law, or Staff Abuse) or you feel that the support staff are being corrupt, abusive, or misrepresented your situation you can contact the Owner and Director directly via [email protected]. It will take us awhile for us to respond as we are busy men.
NOTICE: Contacting the directors is seen as a LAST RESORT! DO NOT EMAIL THE DIRECTORS BEFORE MAKING A SUPPORT TICKET/REQUEST OR EMAILING SUPPORT ([email protected]) FIRST. All emails sent to the directors ([email protected]) are taken VERY seriously. If you contact us being unprofessional or generally rude, you will be permanently suspended from contacting the directors and from communicating with our email servers.
If you are interested in placing an advertisement on our website or a popular youtuber interested in doing business with us, use the following email.
Business and partnership deals: [email protected]
IF YOU SEND US SCAMS OR UNSOLICITED ADVERTISEMENTS SUCH AS SEO AND WEB DEVELOPMENT, YOU WILL BE PERMANENT BLOCKED FROM CONTACTING US AGAIN.
IF YOU SEND US DEATH, CYBER ATTACK, OR LEGAL THREATS; YOUR EMAIL, IP, AND OTHER DETAILS WE HAVE ON YOU WILL BE FORWARDED TO LAW ENFORCEMENT AND TO AN ATTORNEY. YOU WILL BE BLACKLISTED FROM COMMUNICATING WITH OUR SERVERS.
(If you see somebody violate the Community Guidelines on the forums here, you can report their post by clicking the "report" button at the bottom of their post.)
» Report a player
» Punishment Appeal
» Discord #support
To continue to submit a thread in this forum section please follow these guidelines and format to ensure fast support.
"What is this thread in regards to?: (Purchase issue, Suggestion, or General support)"
- If this thread is about an issue regarding a purchase you made on our store then please provide both transaction IDs or upload a receipt (proof) of purchase.
- If this is a suggestion please describe how it would be beneficial to the server and link to relevant sources/plugins.
- If your issue does not fall any of the above, then please describe in detail what the problem is so we can resolve it to the best of our abilities. E.g. you discovered a bug, glitch, or exploit. Or something happened which has made your ability to play the server ineffective, such as getting stuck in a portal.
Minecraft UUID: Discord ID (if applicable): What is this thread in regards to?: Description: